The other week I had to phone my bank because they’d taken money out of my account without my consent (or so I thought).
At first, when I pushed all the options on the automated menu I got put on a silent ring with no ouput. Frustrated I called again, this time I spoke to a person who said they had to transfer me. By this point I thought ‘I should be entitled to compensation.’ for having to use time chasing this up.
“When us ADHDers are trying to seek help, barriers can be all the more frustrating.”
ADHD gIRL
Then the lady came on and her Scottish accent made me smile. Then after giving her my details she said ok I’m going to go quiet but I might muter to myself so I must apologse. I told her you should never apologise for being yourself.
We had a lovely conversation in which she’d told me that when I’d set my card up I’d clicked on something I hadn’t realised (typical ADHD) but it wasn’t a problem because she’d get it sorted straight away.
I left that phone call feeling quite uplifted and this is why among accessibility issues, I’m not a fan of live chats replacing people when it comes to customer service. I know they are trying to improve efficency but that shouldn’t come at the cost of a human touch. To ADHDers that can make all the difference in the world.
A short and sweet one this week ADHDers, but don’t worry the next blog article is about discrimination in the work place, which as you can imagine isn’t short or that sweet either. Catch you in two weeks ADHDers and Allies!
